Sales and Customer Orientation Training

Customer Orientation Training

Consumers are more researched and empowered than ever before.Our attention spans are shorter, our reactions quicker. To deliver on business objectives in the modern workplace, a customer orientation approach is essential.  Because a customer or client experience is ultimately a brand experience.

Sales and customer orientation training ensures your ability to communicate and meet customers needs quickly and efficiently will improve. The way your customers review and refer your products and brand will change for the better. By investing in sales and customer engagement training either one on one, in a social learning environment or online via webinar, you’ll ensure customer satisfaction with your business increases.

Why Change Republic?

We are a community of independent learning and development experts committed to helping you maximise your learning. The Change Republic experience works to ensure that you and your learning expert fit. Deal directly with your learning and development expert and create a customer orientation learning experience that works for you.

Understand Consumers

 

Help your team identify the very educated, researched consumer. Explore how online consumers post reviews online and discover the Net Promoter Score. 

Engage Consumers

 

Educated consumers want quick answers and have very specific concerns and objections. Understand how to rapidly problem solve and empower your sales staff to do the same. 

Create Connections

 

With a customer orientated approach, you can recognise and anticipate which part of the sales cycle consumers are in and meet their needs by being easy to deal with.

Choose your customer orientation learning experience

Personalised Coaching

Coaching is a one on one individual activity designed to develop your personal skills. Coaching programs typically start with three one hour sessions. You will be able to share challenges in a private and confidential environment. Your coach will challenge and stimulate you – helping you to improve your skills.

Workshops

Full and half day workshops are a great way for you to create an engaging, shared social experience for your team. Bringing people together to learn creates a united culture that will engage your team in your future direction. See how your team lifts their performance after a shared face to face experience.