Working with corporate and ASX listed global and Australian businesses with 1700 – 15000+ employees. I have 20+ years’ experience delivering effective and efficient change and capability outcomes, aligned to local and national scale business change journeys
(including remote workers).
I have a consultative style and build effective relationships with internal and external partners including executive, senior managers, stakeholders, partners and colleagues.
Recognised as a trusted advisor and collaborator, I draw upon my Prosci Change Management qualification and training methodologies and principles to develop communication, change and
Project managing in Agile and Waterfall settings projects including technical transformation, business process re-engineering and incremental change, I plan, execute and or lead/support through the design, development and delivery, of measurable, timely solutions for all levels of business and where required, external audiences.
Learning and Development Expertise
Learning Business Partnering ,
Learning Experience Design ,
Writing & Editing Learning Communications ,
Subject Matter Experience and Development ,
Managing a Team
Learning and Development Experiences
Virtual Facilitation ,
Instructional Design for Face to Face Learning ,
Managing External Vendors ,
Agile Project Management Experience or Training ,
Design within brand guidelines
Managing the delivery of programs
Capability Framework Development ,
Training Needs Evaluation and Analysis
, ELearning/Online Learning Design , Learning Strategy , Workshops , UX/UI Design , Technical Writing , Graphic Design, Other
Designing for Learning (Institute Learning Practitioners)
Workplace Consultant – Hawthorne Institute of Training (Uni of Melb)
Workplace Assessor – Hawthorne Institute of Training (Uni of Melb)
Change Management Certification (Prosci)
Project Management (Harvard Manage Mentor)
Introduction to AGILE
Business Agility Accelerator
Internal Consulting Skills
• Diploma of Management
• Microsoft Office Packages including Skype for Business, Planner, OneDrive,
OneNote, Word, Excel, PowerPoint SharePoint, Yammer
• Articulate and Captivate, WeVideo, Vyond
• Salesforce, Oracle, Hogan
Clients I have worked for
Suncorp Group – Banking, Finance, Wealth Management, Insurance
ANZ Bank – Banking, Finance and Wealth Management
I had the pleasure of working with Karen on one of the most transformational projects ever undertaken in our business. Underpinning this transformation was the creation of new roles which required the development and roll-out of an entirely new capability program not seen within the business, within tight timeframes.
The learning strategy considered regionally disbursed teams across the east coast of Australia and resulted in the design and deliver of a measurable, scalable blended solution which included online learning and the use of technology to link in experts from Brisbane to regional facilitated sessions which Karen was involved in. Tools were created for managers to enable immediate feedback to team members as they applied the skills and knowledge in the business environment.
Karen embraced the vision of the business and together with the wider team, delivered an outstanding capability program, concluding with a learner presentation to senior managers which provided for direct feedback enabling an actionable development plan beyond the program.
I could not speak more highly of the work Karen delivered and the support she provided myself and the wider business during this time of major change for the business and our people.