Meet Yvonne C 

Specialising in

Negotiation + Assertive Communication


Yvonne is an engaging trainer, highly skilled coach and expert in professional communication. Her customers say they have benefited from her bespoke one-to-one coaching sessions. Yvonne’s approach to negotiation makes her a better negotiator, with stronger skills in communicating with key stakeholders. Her commercial negotiation approach is based on high level commercial experience which is an asset in her work .

Assertive Communication

Yvonne delivers insights and actual skills practice which transform peoples’ ability to engage and connect with others, all based on respect, confidence and empathy. By bringing these elements together, Yvonne is able to help people move forward to build respectful and genuine relationships that help get things done and achieve shared goals with colleagues and customers alike. 

My Approach

Yvonne‘s mission! ‘Speak up, balanced with empathy, under an umbrella of respect’. Together let’s create a peaceful, productive, profitable world. 

Yvonne has a unique mix of skills that draw on her deep knowledge and experience working with people to install confidence, insights and trust individually and in teams . . . She helps our team members develop the full range of communication and interpersonal skills . . . through her engaging experiential, fun and current style of training, facilitating, mentoring and coaching.

Learning and Development Expertise

Emotional Intelligence, Mastering Communication, Sales and Customer Engagement

Learning and Development Experiences
Half Day Workshops Full Day Workshops Programs Coaching Online Face to face
My Qualifications
BA (Hons) Geography, Anthropology and Psychology from Durham University UK Post Graduate Certificate in Education from Reading University UK Master Practitioner of Neuro Linguistic Programming Certificate IV in Training & Assessment Diploma of Management Diploma of Nutrition MBTI (Myers Briggs) accredited facilitator CSP Certified Speaking Professional, the highest international level of International accreditation from Professional Speakers Australia PSA. Conversational Intelligence for Coaches: Enhanced Skills Practitioner Professional Involvements Past President of NSW National Speakers Association of Australia 2004 Professional Speakers Australia PSA. Australian Institute of Training & Development – Council 2010 – 2014, Member 20 years Member International Federation Professional Speakers Member of the Australian Institute of Management / Institute of Leadership & Management Past President & Fellow of Pioneer SWAP (Sales People With a Purpose) Foundation member of North Sydney Zonta Club Inc Member of the Australian Facilitators Network Member of ISPI International Society for Performance Improvement Facilitator of Circles of Peace Radio presenter (12 years) Author LAFFe to Success. A Practical Guide to Getting Along with others. The A -Z of LAFFe Behaviour.
Clients I have worked with
Abigroup, AMSL, ANCU, AIBF, ARAB Bank, ATO, Aust Govt National Measurement Institute, Barilla, Bentleys, CBA, CBH Group, CCI, CDF, Cochlear, CUA, CUDOS, CUSCAL, DOFA, DEETYA, Dentsply, Ernest & Young, FINSIA, GroupM, ING, Kennards, Konnect Learning, KU, LendLease, Liebherr, MindShare, Montefiore, NMI, NSCC, NSW Education, NSW Public Service Commission, OMD, QBE, St George, Sydney Morning Herald CitySearch, Santorini, Save the Children, Scalabrini Village, Sydney University, Sydney University Centre for Continuing Education, Thales, TFS, UFS, UTS, UWS, Waterbrook, Western Sydney University, WestRock, Woods Bagot Architects, Worley Parsons.

All regions

Let’s work together

Toyota Finance Australia


“Yvonne has worked with us at TFS over the past 12 years to deliver workshops that help our team members develop the full range of communication and interpersonal skills. She is a favourite with our teams. Her engaging style of training is experiential, fun and current. She helps participants to build their skills and importantly their confidence. Her workshops assist participants to make practical behavioural shifts that lead to measurable and sustainable results”

Colleen Robertson,
Talent Capability and OD


Future Trends Group

“I call Yvonne “The People Whisperer”. If your organisation has any kind of people, communication or cultural challenges (who doesn’t?) then Yvonne‘s gentle, guiding nature that leads people into a better future together is the answer. Her incredible experience delivering life-changing people skills to so many organisations is mind-blowing. Did you know that some of her clients have had her coming back for decades?”

Craig Rispin
Business Futurist & Innovation Expert
World’s Highest Rated Keynote Speaker on LinkedIn

Royal North Shore Hospital School, Department of Education

 “Having attended Yvonne‘s ‘Negotiation Masterclass’ in August this year, and experiencing one of the best professional learning sessions in years, I then organised her to run a session with my staff. Again, this was another informative and extremely worthwhile session. Yvonne‘s knowledge and expertise is extensive and her personable, warm manner is a joy and completes her unique package. Yvonne‘s mantra, ‘Speak up (Advocacy) balanced with Empathy under an ‘umbrella of respect’. If everyone could learn these skills we’d have a peaceful world’, shines through all her presentations and workshops. I have recommended her to our Primary Principal’s Association and NSW Directors in Education and she has also presented at a Principal Wellbeing breakfast talk that I run each term. Yvonne has the wonderful ability to match her skills exactly to what the audience needs are, and I highly recommend her for any organisation looking to further their future goals and direction.”


Vanessa Murphy, Principal