Meet Francine. 

Learning Strategist
Change + Learning Consulting & Delivery

My Approach

I drive change. You know how you wish your people were more effective…well, I help my customers identify and adopt the capabilities, processes and systems needed for improved business performance. I’ve done this in many companies including Westpac, Allianz, Woolworths & ABCN because people want to do a great job.

My Experience includes;

UX Design
I guided the design & development of an app at Westpac for orientation – it accessed QR codes at different places within the building to share relevant information. Having once been a programmer, I understand principles of design/build and was able to guide identification of required components making it easy for the development team.
Virtual Facilitation
I was MC for a 5-state virtual offsite at Westpac, interviewing those in my location and managing Q&A’s across the 5 states. I am told I have a good voice for audio, have recorded audio for training purposes and coached virtually (zoom/skype/phone).
Written Communication
My written communication is strong. I have developed communication plans in many roles, facilitated forums and training for 20+ years. I co-authored high school text books, have produced training content for promotional purposes, other facilitators, participants, etc, and written many scenarios/stories to engage learners on an emotional level and prompt in-depth discussions. I have also produced many business cases for, and evaluations of, projects or training.
Diagnostic tools
Whilst NSW State Manager at ABCN (4 day role), I did Executive Coaching for Aon with half a dozen high performance leaders. I debriefed using two different 360 tools and have managed 360 application/debriefing using various vendor products in several companies previously. I’ve created leadership and employee wellbeing/engagement surveys, and am also Occupational Personality Questionnaire (SHL) qualified. More recently, I initiated taking the ABCN employees through Clifton’s strengths based leadership profiling, which enabled individual strengths to be better understood and utilised.
Change Management
I have applied proprietorial change management models in various roles and draw on various tools as relevant..

Learning Consulting
Engagement Kickoff
Subject Matter Expert Engagement
Client Engagement and Liaison
Progress Reporting
Post Analysis
Data analysis
OD Consulting
Learning and Development Consulting
HR Consulting
Leadership Consulting
Ecosystem Consulting
Learning Strategy
Learning Strategy
Capability Analysis
Capability Planning
Workforce Planning
Learning Partnering
Data Analysis
Vendor Management
Project Management
Learning Frameworks
Learning Tech Selection
Business Case Preparation
Writing and Comms
Social Learning Transformation
Ux design ie applying design thinking to learning strategy
Comms and Written Skills
UX Writing
Story Telling
Podcast Scripting
Team Communications
Proof Reading
Text Books
Manuals + Operating Proceedures
Learning Brochures and Support Materials
Facilitator Guides
Learning Delivery
Virtual Facilitation
Coaching Circles
Process Facilitation
Classroom Training
Executive Coaching
Virtual Coaching
Team Coaching
Design Thinking Credential (Deakin Prime),
Brain-based Coaching (Neuroleadership Institute),
Masters in HR, major change management (Western Sydney Uni), Education Degree (ACU),
SHL’s Occupational Leadership Questionnaire.
Learning Approaches
Design Based
Experiential Learning
Self Directed Learning
Bandura Social Learning
Observational Learning
Learning Tools
DISC Profiling
Occupational Personality Questionnaire (SHL)
Clifton’s strengths based leadership profiling
Microsoft Teams
Project experience
Operational Compliance & Efficiency, ABCN,
Orientation & On-boarding (Design Thinking), Westpac,
Future Capability Framework and Content creation, WestpacFuture Capability Adviser
Leadership Framework and content creation & delivery (blended), Allianz & Woolworths,
Leadership Consultant, Allianz
GM – Client Projects, SageCo (now RiseSmart)

Let’s work together


I have had the pleasure of working closely with Francine Paton for approx.. 3 years and in this time I have experienced her sincere commitment to people and their development, both as a leader of high achieving teams and in the creation of learning experiences that develop genuine skills and mindset shifts. Francine has business savvy, stakeholder relationship skill and Learning expertise which are all deployed in the service of supporting the development of the whole person, whilst being grounded in the commercial realities of business. Francine has the intellectual capital to think outside and inside the box and to thrive in ambiguity.

Tony Dunford, Head of Enterprise Curriculum:


Thank you for all your wonderful support in the last year. It hasn’t been an easy year, and then there was COVID. Certainly never a dull moment. I want to thank you for the huge support you have provided in particular to the NSW team over the whole of this time, particularly in the last few months with this crisis. I certainly learnt a great deal from working with you and will reflect on some of these lessons throughout my working life, I am sure. Thank you for your passion for the organisation, our schools, our team and unwavering support as it got particularly tricky.

Allegra Spender, CEO

Sage Co

I have known and worked with Francine since 1994. She was my boss at Telstra then! Francine has been a much treasured part of the Sageco fabric over the last six years, firstly as a senior consultant and most recently as our GM of Client Services. Francine is a joy to work with. She radiates energy in any workplace. She is brilliant with people – our clients and team love her. Francine excels at facilitation, working through gritty problems, managing people and relationships and managing the implementation of programs. She is thoughtful, analytical and brings out the best in people. Francine asks great questions and is an extraordinarily generous colleague

Catriona Byrne, Creative Director