Meet Richard M.

“The only person better than you, is the person you’ve yet to become”

Sales, Customer Service

and Leadership


I am a passionate leadership advocate who combines formal learning and practical business experience. I focus on creating practical pathways for people to improve their leadership skills. By supporting leaders in a practical and engaging way I help boost peoples confidence and skills. I support leaders through both coaching and workshop based learning.

Emotional Intelligence

I help teams and individuals in professional services firms learn to create connected cultures and improve ways of working. Together, we focus on building on strengths to confidently engage with each other. We explore our customers needs and create ways to deliver enduring  customer value through better relationships.

My Approach

I believe that every person has the opportunity to be extraordinary. The difference between ordinary and extraordinary comes from making small adjustments and doing just that little bit extra.

I work with CEO’s, Leaders and managers in a coaching capacity to create high performing teams. I focus on the steps needed to create change in the key areas of creating trust through consistency, and personal accountability. This helps leaders to create an authentic brand and gives them a platform them to build their influence.

This approach is extended through my work in customer focus and success. I have a long background in supporting businesses and teams to create traction with their customers and deliver a high value service experience. This is developed through workshops to support businesses individual needs.

In my spare time I have run 8 marathons and one 100km ultramarathon. The principles I have learnt through my fitness and endurance work translates well to help me understand and then support high performance in any field

Learning and Development Expertise

Richard is a guest lecturer at AFTRS (11 years).

Leadership Development and Engagement


Emotional Intelligence for Leaders

Emotional Intelligence for Sales

Time management and productivity

Motivation and Attitude

Customer Engagement and Customer Service

Learning and Development Experiences

Half Day Workshops

Full Day Workshops


Conference and Event Speaking

Executive Coaching Programs

My Qualifications

Master of Business Administration (UNE)
Diploma in Teaching (UNE)
Bachelor of Education (UNE)
Advanced Diploma in Management (TAFE NSW)

Clients I have worked with
Virgin Active
IGA Supermarkets
Ingenia Communities
Macquarie Media Network
Channel 9
Australian Radio Network
Kennards HIre
The Professionals
Nova Entertainment
Canberra FM
Hot Tomato
Grant Broadcasters
Sydney 2CH
Fix Media UK
Tile Mega Mart
Body Sculpting Clinics
Leisure Pools and Spas
Media Smiths

All regional centres and cities

Let’s work together

Croc Media

 Richard Mills, the motivator!

I first met Richard early in my radio and media career in 2005, when he was responsible for training on a national level for the Australian Radio Network. We spent a week together then and countless more across the years. Richard’s incredible capacity to inspire and motivate, along with his extensive on-the-job knowledge of radio and the media industry gave me the tools and furthered the drive in me to reach for the stars in my career! 
I consider Richard’s initial and ongoing training, support and motivation to be an integral contributor to my success in media and my career. 
It is rare to meet and work with such a passionate, driven and structured person. Richard is a wealth of knowledge and experience to be tapped in to, I recommend him without hesitation, and hope to engage his training services in my new industry in the near future.

Alisha Whelan,

Group Commercial Director




Macquarie Media

Richard Mills is a leader, a teacher, a mentor and a coach. His irrepressible enthusiasm fires both his thirst for knowledge and his passion for passing it on to those he works with.

Richard’s formal training and his practical business experience make him insightful into what makes businesses and their people tick.

That understanding is then translated into practical actions that see individuals grow in their learning and confidence. Richard Mills does more than teach, he brings understanding.

Brian Blacklock

Group Sales Manager

Macquarie Media


University of Canberra

I have known Richard Mills for the past ten years. During this time, I have observed a driven individual who has the ability to assist people to achieve both personal and professional goals. Richard is testament to the theory that nothing is impossible if one puts their mind to it.
Richard is a true professional and is my chosen trainer for our sales people. Most recently, Richard played a critical role in our annual Switch on your Brand presentations.
I have no hesitation in recommending Richard to any organisation that encourages people to reach their full potential.

Eoghan O’Byrne

Director of Advancement

University of Canberra