I’m Wendy J. 

With more than 30 years’ experience in facilitation and coaching I develop employees and leaders at all levels, to achieve their potential – building resilience, individual, team and organisational performance.

Specialising in People Development, Interpersonal Skills and Emotional Intelligence

 

Emotional Intelligence Training

I help individuals understand the theories behind emotional intelligence and become empowered through knowledge, skills and strategies that can be immediately applied. EI has proven to improve engagement, resilience, leadership, collaboration, communication, relationships, customer engagement and optimise performance.  It is a key skill outlined by the world economic forum as essential to optimising employee capability. Organisations will continue to feel the benefit of improved emotional intelligence.

People Management Training

I facilitate learning and development workshops and coaching programs in all areas of people management. I help leaders and team members build capability in communication, relationship management, conflict resolution, change management and collaboration. I also specialise in helping organisations engage and develop employees with relevant learning interventions and organisational development initiatives, to build confidence and effective people management strategies.  

My Approach

My clients describe me as an enthusiastic, engaging and experienced facilitator and coach with high standards of excellence. I provide a comfortable learning space for positive learning opportunities through relevant theory, best practice methodologies, practical application, selfreflection and relevant activities. My coaching style is personal and professional, and adjusted to the needs of the person and organisation. I encourage and support, yet stretch people comfortably, creating a safe space for all clients and participants for their professional development.  

I am highly qualified and a lifelong learner, committed to my own professional and personal development and investing in qualifications, certifications and memberships that help me maintain relevance with modern learners. I have a wealth of corporate learning and development experience, working with teams and leaders over the past 30 years. My client experience is across all sectors, and includes local and global brands in retail, aviation, telecom, banking and finance, motor retailers, insurance, real estate,major universities and training institutions. 

I have significant experience assisting leaders and team members to build their capabilities, deal with challenges, address development gaps, while assisting them and the organisation to achieve goals and aspirations.  I help individuals work through personal and professional barriers and become more engaged through learning. I would love to chat about how we can work together. 

 

Learning and Development Expertise

 

Emotional Intelligence
Organisational Psychology
Resilience and positive psychology
Coaching, leadership development and teamwork
Change management
Performance management
Communication skills
Conflict resolution, negotiation/influencing, assertiveness
Personal development and effectiveness
Presentation and influence skills
Time management and personal productivity
Human resources, training/learning and development
Train the trainer
Customer service 

Learning and Development Experiences

Facilitation 

Train the trainer 

Full Day Training Workshops

Half Day Training Workshops

Bespoke Training Programs

Conference and Event Speaking

Executive Coaching Programs

Organisational Development Strategy

My Qualifications
Bachelor of Commerce degree
Postgraduate Diploma in the Management of Human Resources
Certificate 4 in Training and Assessment (TAE 40110)
Diploma of Leadership and Management
Advanced Diploma of Management
Diploma of Government  

Accredited and certified in:

Genos Emotional Intelligence Tool
Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
DiSC behavioural styles practitioner
Human Synergistics Life Styles Inventory (LSI) and Group Styles Inventory (GSI)
Strengths Profile and Team Strengths
Team Management Systems (TMS)
Myers Brigg Type Indicator (MBTI)
Strength Deployment Inventory (SDI) 
• Certified Coach: Results Associate Certificate of Coaching (Results Coaching/NeuroLeadership Group), aligned to the International Coaching Federation (ICF)
Advanced Professional Development Certificate in Evidence based Executive Coaching (Institute of Coaching and Consulting Psychology, Sydney University)
Executive Certificate in Positive Psychology Coaching (UTS)
Level 2 Meta Coach of the Meta Coaching Training System – Coaching using Neuro Linguistic programming (NLP) techniques
Clients I have worked with
Qantas
Cochlear
Amazon
Apple
Atlassian
Uber
Gucci
Tiffany
Daikin Australia
Thales Australia
Alinta (AGL/Agility)
NRMA
AMP
National Australia Bank
HCF
Westfield
Optus
Vodafone
Telstra
AAPT
Varian Medical Systems
Hyundai Motor Company
Toyota Motor Corporation
Ray White Real Estate
Community First Credit Union
Teachers Mutual Bank
IAG Insurance
Aussie Home Loans
Allianz Australia Insurance Ltd
AIG Australia Limited
QBE Insurance
Radisson hotels
Staples Australia
Coates Hire
Sydney Swans
Dubai Government
Tsinghua University (Bejing)
Kyoto University (Japan)
Australian Parliament (House of Representatives)
NSW Department of Ageing
Disability and Home Care
NSW Police State Crime Command
Australian Federal Police
Sydney Water
NSW Health
South Eastern Sydney and Illawarra Health Service
Australian Tax Office (ATO)
Department of Defence
NSW Department of Planning
NSW Department of Sport and Recreation
NSW Transport (Railcorp)
Parramatta City Council
Campbelltown City Council
Australian College of Applied Psychology (ACAP)
The Australian Institute of Human Resources (AHRI)
Australian Institute of Management (AIM)
Australian School of Applied Management
Women and Leadership Australia
Australian School of Applied Management
University of New South Wales (UNSW)
University of Sydney
Centre for Continuing Education (CCE)
Australian National University (ANU)
University of Technology, Sydney (UTS)
University of Newcastle (UON)
Macquarie Graduate School of Management (MGSM)
University of Western Sydney
University of Melbourne
University of Southern Queensland (USQ)
Universities Admission Centre
Ipswich Grammar School
The Hills Grammar School
Locations
Sydney
Melbourne
Brisbane
Adelaide
Perth
Darwin
Hobart
All regions

Let’s work together

Government Agency 

Wendy is an empowering, objective and supportive professional coach. Wendy provided me with the knowledge, skills and strategies to grow as a leader. I would recommend Wendy to anyone looking for coaching in leadership and management skills – her approach is very hands-on and personalised, and I just loved my time with her. 

Senior Leader and Policy Advisor  | Government Agency, ACT

Finance, University Sector

I would like to recommend Wendy as a highly professional and motivated coach. Sessions with her are being invaluable towards helping me to develop assertiveness, strengthen my interpersonal and leadership skills. In addition to the technical and practical advice she offers me, her insights about my unique situation are right on the mark. I would recommend her work to anyone who is aiming to improve emotional intelligence to succeed in professional and personal spheres.

Senior leader, Finance, University Sector, NSW. 

 

Relationship Management, Private Sector 

I completed the course with Wendy, and I recommend her highly to everyone. The thing I love the most about Wendy is her ability to bring the theory behind emotional intelligence, leadership and change management into life. Talking and giving examples about situations that are relevant to everyone Whether it was workshop or online session, she was able to keep everyone engaged. The women in the course came from all different industries, yet she was able to create a safe environment for everyone to learn. Through the entire course, I had a few things in going on and she really helped me through. The time she spent with me and advice allowed me to grow and learn in just a short few months. I recommend Wendy to anyone who is interested in further developing themselves. Thank you for an enlightening experience.

Frontline Leader, Relationship Manager, Private Sector, NSW.