Meet Bill c. 

Change is easier, when you know how. 

Sales and Leadership, Building Resilience,Mental Fitness and Wellbeing

 

 

Mental Health and Resilience

I support organisations and individuals to improve mental health fitness and foster resilience through customised mental health skills training or coaching made relevant for the job, team or individual. 

Sales, Influence, Customer Experience and Customer Service

I shift teams and individuals towards customer experience excellence by building  core sales and service fluency. I help my clients build and practice skills to confidently engage and communicate with stakeholders at different levels of the organisation.

My Approach

I help people engage with their work with meaning and create authentic connection, providing the relevant tools, purpose and content to improve business performance and thrive. I assist clients and teams build awareness and practice coping mechanisms for resilience, peak performance and sustainable leadership or sales performance.

I assist managers and individuals to create supportive working environments that foster high levels of individual and team sales performance and employee satisfaction. I’m skilled in delivering mental health fitness training and mental health coaching, which can include coping mechanisms to aid with sustainable performance.

I have a passion for connecting with and supporting people by providing them with the tools they need to drive leadership and sales performance. I have delivered effective programs that have lifted sales by up to up to 30% and profit margin by 15%.

I am best known for creating connections with individuals that have a lasting impact. Regardless of whether I am coaching or facilitating a social learning event within a group, I can connect with a diverse mix of people on hard content and take them to the next level. Whether that is in highly focused sales environments, at the c-suite or in the field or on the phone as a volunteer I can utilise my years of experience, to deliver the content  the individual or team requires to move them forward. 

 

 

Learning and Development Experiences

One on one executive coaching

Facilitation

Workshops

Bespoke professional development workshops

Custom Conference Speaker

Bespoke learning programs

Executive coaching programs

Learning and Development Expertise

Mental Health First Aid – Principal Master Instructor

Resilience Coaching

Social and Emotional Intelligence Coaching

Executive Coaching, Train the Trainer and Presentation Skills

Lifeline Volunteer Telephone Crisis Supporter

Leadership, Organisational Culture & Values

Personal Development

Team Alignment and Interpersonal Skills

Sales Training, Sales Coaching, Sales Management, Negotiation Skills

Customer Service Excellence, Call Centres and Service Management

Mindset and Wellbeing

Leadership Development

Professional Development

My Qualifications

 

B.Sc. University of Melbourne

Diploma of Management – BSB51107

Adult Education and Certificate IV – Training + Assessment – TAE 40110

Certified Coach and Master Trainer in Sales, Leadership and Service

Accredited Mental Health First Aid Master Instructor

Accredited Resilience Coach

Executive Coaching – ICCP (Sydney University)

Institute of Executive Coaching – member since 2003.

Clients I have worked with

Westpac

Optus
Telstra

Bradken
Toyota Materials Handling Australia
AUSREO
Webforge
Orrcon Steel
Hunter Douglas – Components
Fowlers Carpets & Blinds
Bio Living
Optus
Telstra
Holcim
Engineering Education Australia
Shadforth Financial Group
Wealth 3
Zurich
Allianz
AIG
AAM Group
Complete Office Supplies
Brown Brothers
Modular Mining
Dimmi
CMC Steel
Trend Micro
Toshiba Medical.

Locations

Sydney
Melbourne
Brisbane
Adelaide
Perth
Darwin
Hobart
Canberra
All region centres and regional cities including Sunshine Coast, Gold Coast, Coffs Harbour

Let’s work together

Mental Health Fitness

“This was an excellent course which gave me more understanding of mental health and the confidence to address issues with our people and
team. Bill’s facilitation passion and stories were incredibly engaging and highly effective in helping us understand, along with delicate delivery of some very tough content. 

and 

“Informative, amazing, humbling. Great Facilitator, Genuine, Leaving me wanting to know more. Practical sessions and real people videos and
stories.”

Participants, Woolworths Head Office, Mental Health Fitness Program

 

Sales Program

Bill has related to all levels within the
company in a calm, straight forward way. Bill was respectful to everyone, listened to them and came back with sound ideas and suggestions.

He was accommodating but no push over. He’d listen and then come back with his point of view and hold it.

Senior management have a charter to treat everyone with dignity and respect and Bill did that naturally.

I like Bill’s depth of knowledge and the fact that he doesn’t overwhelm us but gives us things we can actually use. Bill’s work hit the mark. Bill was dynamic during the training, coming to me each break with suggestions of how to modify what was being done, conferring with me on what was working and what wasn’t.

HR Leader, Kumho Tyres, Sales Program

 

 

Sales Program

As a presenter, Bill is great. I particularly like

the benefits we get from the skills
practice/role plays. I know they are
confronting but Bill is very good at
facilitating them.

Bill creates the environment where they don’t feel threatened and the benefits are significant. Bill creates a comfortable environment, they have heard what they’re supposed to do and then they practise it and
have a go.

I enjoy Bill’s style and engagement. I really like the way that he will try really hard to gain an understanding of the issues. He takes the time to understand the needs and
the requirements that I have. He will then tailor his training to suit that need. I like his personality, and I like the way he is able to get people to get out of their comfort zone,
as well be able to help those that are
struggling.

General Manager, AIG Insurance